Home Lift Malaysia: Where do I start? With whom do I trust?

If you are reading this entry, congratulations on making it. This article is written as a starting point for homeowners before purchasing a lift (if even required). It is paramount that homeowners understand, buying home lift in Malaysia isn’t so much about the “brand” or “price” but rather, who can support you in the long run.

In the recent months, we see s boom in the number of home lift suppliers. These ads are being ran on social media and ad words search just like any consumer products or electrical products. However, the purchase of home lift shall not be regarded in the same manner as consumer product. There are 3 reminders:

1. Home lift is a long-term product where refund/exchange policy is highly improbable.
2. Home lift is not a product where you can resell on marketplace.
3. Home lift is like a car, that requires yearly maintenance to ensure longevity.

Ultimately, when you are considering purchasing fa home lift from a company, it is always important to ask the following questions:

1. How long has this company been in the market?
2. Does the company come equipped with technical team or does it outsource installation to a third party?
3. What is the track record of the company?

(a) How long has the company been in the market?

In another words, how many units have the company installed throughout the years? The year of incorporation is an important factor but, such factor could still be misleading. We advise for homeowners to ask for the aggregate number of successful installations with several project references.

(b) Technically equipped or not?

Globalisation has allowed businesses to resume the role as a trading company. As such, post sales services such as installation and services are carried out by third party. This type of arrangement does not usually raise issue so long as introduction and working arrangement remains transparent between parties.

(c) What is the track record of the company?

This leads us back to, how many units of home lifts do the company currently service and, how long the clientele been with the company? This is important for the homeowner to gauge roughly, the durability and the longevity of the home lift supplied by this home lift company.

Ultimately, knowing your supplier is your first step to your research.